We have added new FAQ's for the Online Blue Book and Technician Presentation to the bottom of this FAQ page.
What is the cost for MyPartsHelp.Com?
There are no cost for the basic standard account.
Why do I need to use a credit card to activate my account?
The credit card verification is to verify that billing address matches the client & various other security checks. Because we are integrated with various vendors, we have very tight security on the site to ensure that all users are legitimate. All credit card data is handled through a highly secure, PCI-complaint, national credit card datacenter. Your card will NOT be charged during this verification process.
Why do you not list wholesale part pricing on your site?
MPH provides you with fast availability of parts by searching your existing PD relationships and also giving you the ability to search hundreds of other stocking locations. The original goal of this program was to provide just that, however because our program was being used for price shopping, we have removed wholesale pricing. We are dedicated to helping the Appliance Service Industry as a whole and the Parts Distributors are part of our industry. The Parts Distributors were getting beat up over pricing and we need them for the site to function. As a compromise most Parts Distributors are now supporting the program and we have a site that is a tremendous benefit to our industry. You will soon have the ability to display Job Rate pricing on MyPartsHelp which will make this a very powerful tool in your business.
What about a free trial?
We no longer have a free trial because the basic account is at no charge to you.
What products do you sell?
Once you set up an account we have several product offerings if you choose to purchase them. We are also developing new and innovative solutions for the future. But you are under no obligation to purchase anything in order to have an account or use the MPH system. Your basic account is free.
Do I have to setup up my vendor accounts to your system?
NO, you can use features like the Nationwide search to find parts. Of course to maximize the benefit of our system, you can set up your own vendors under our system.
Why is my vendor not listed when I try to add them to the system?
We have a full time development staff working with various vendors in order to get them listed on our system. If your vendor is not listed, let us know and we will try to get them on as soon as possible.
I have suggested a vendor addition but they are not listed, how much longer with this take?
Adding vendors can be a lengthy process. We must work out a language between our systems and theirs and this can take some time.
My parts distributor is not listed, what can I do to encourage them to participate?
This is a new concept to the industry; some vendors have a wait and see approach. The best thing you can do is show them how you use mypartshelp in your current business & encourage them to get more actively involved. When you purchase a part from vendors, tell them how you found the part.
Will I be able to list my inventory on your system?
We are working to allow our members to integrate NLA, Slow moving or dead stock with our system. This will be a fee based feature and will allow hundreds of businesses to find NLA or out of stock parts. If the primary vendors do not have the parts, you will be able to search members inventory to possibly locate that odd ball part.
Why do I have to setup an account to purchase a Blue Book?
The Blue Book is now powered and updated by MPH (Mypartshelp) data engine. The users of our system keep the blue book up to date with the most common job codes and pricing. Once you have an account setup, you can quickly order pre-printed books or make your own custom book. If you wish to only purchase a Blue Book and chose not to use our online system, give us a call & we will process the order over the phone. However, we encourage you to use our online system for expedited service.
What is the relationship with MPH and Rossware (Service Desk)?
We have partnered with service desk to provide an integrated solution to MPH. If you are a service desk user, there are some automated systems that directly affect you.
What if I do not have Service Desk software, can I use MypartsHelp?
Yes, our product is designed as a stand-alone product. The SD integreated features will be limited but the vast majority of mypartshelp can be used no matter what software package you use.
I have subscribed to the New Online Blue Book with Technician Presentation how do I proceed?
We recommend that you call us and schedule a one-on-one setup and training session. There isn't an extra charge for this, it is included with your one-time setup fee.
Can I setup my Online Blue Book with Technician Presentation on my own?
Yes, but there are a lot of setting and we recommend that you download the users guide first and take it one step at a time. You should have your MPH account compeletely setup before attempting to setup your Online Blue Book. We are available to assist you to customize all of the settings in the Online Blue Book.
Do I have to have an Online Blue Book subscription to purchase Custom Blue Books?
No, you can call us and we will setup the Custom Blue Books for you, but keep in mind that without your own Online Blue Book Subscription we have no way to keep these settings for future books so you will incur setup charges everytime you have books produced.